Chatbots can perform a variety of tasks – from answering frequently asked questions to automate routine tasks, gathering customer information via chatbot forms, automatically collecting customer questions and behavior to provide it in statistics, and more. The functionalities of the chatbot depend on what are the business specifics and needs and what the main purpose of the chatbot will be. The chatbot can have inquiry forms, redirects to different sections of the chatbot, have direct links from online and offline (with a QR code) as an entry point to a precise place in the chatbot on a precise webpage, it can be with or without conversational Ai, with voice recognition and commands, on many languages. All these and many more can be chosen by the business based on what it assigns the chatbot to do.

No, the chatbot upgrades the site and does not replace it. That’s why when thinking of implementing a chatbot on your site, you shall think of its purpose and functionalities that do not repeat the website but add additional value to it. The chatbot does what the website cannot – a 2-way communication but not with a human via live chat, but with conversational Ai. The chatbot can have unlimited content personalized to the questions of the users for instant support 24/7/365.  The website works together with a chatbot in favor of the business, its customers, partners, and employees. Of course, for smaller businesses, or if you don’t have a website yet, it is perfectly realistic to use a landing page with a chatbot instead of a website, where the chatbot is the main communication tool, i.e. replaces a website.

The content in the Ai chatbot can be controlled entirely by YOUR BUSINESS. The business adds the content information on the platform, provides and maintains the answers on the business topics in the conversational Ai ​​module, also can make changes throughout the entire content at any time when needed, and be sure to provide up-to-date information so customers can find what they are looking for and be satisfied at the time of their searching. This is the main difference between the business Ai chatbots and those large standalone AI chatbot modules like ChatGPT, LaMDA, BlenderBot, or others that use information from their database (fed with over a trillion records of data) and search live online to generate their answers in freestyle and live.

As the training of the conversational Ai ​​module is a continuous process of data accumulation, it sometimes may not have an answer to a question. The Ai assistant will answer that it does not have information on the topic at this moment. Information about a missing topic will appear as a pending notification in the module in the platform. The new question then can be trained, and answer can be provided. The Ai chatbot “learns” by communicating with each user. The more it communicates, the smarter and more useful the chatbot becomes. Another good tip here is to use the “no, we do not have that” answers as an opportunity to provide clients with more information about the existing products or services as an alternative, and to show the benefits your business will provide with it to the customer: “but we have X which is better with…”.